mv999's commitment to responsible gaming
Fun with safety — mv999 wants you to stay protected, know your limits, and enjoy gaming with full awareness.
For players aged 21 and above only
All gaming services at mv999 are for adults only. Opening an account or playing any game is strictly prohibited for anyone under 21. We take firm steps to protect minors.
Why is responsible gaming important?
Online gaming is a form of entertainment — just like watching a film or enjoying a cricket match. mv999 believes every player has genuine fun only when they play within their own limits. When financial pressure or mental stress sets in, gaming is no longer entertainment.
That is why we have built a set of tools and features to help you play with awareness. From deposit limits to self-exclusion — mv999's responsible gaming programme is by your side to ensure gaming always remains an enjoyable experience.
We acknowledge that for some people gambling can become a problem. If you feel that gaming is getting out of your control, our support team is available 24/7. Use the tools below and get help today if you need it.
Our protection tools and features
mv999 gives you several effective tools to keep your gaming in check. They are easy to use and can be activated at any time.
Deposit limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, you will not be able to deposit beyond that amount. This is the most effective way to stay within your budget.
Time-out feature
If you feel you need a short rest, use the time-out feature to temporarily close your account for anywhere from 24 hours to a few weeks. During this period you will not be able to play any games or make deposits.
Self-exclusion
If you want a longer break, choose self-exclusion. Your account can be fully closed for anywhere from 6 months to permanently. This step can be taken voluntarily and easily.
Session time reminder
You will receive an automatic reminder after playing for a set amount of time. Being reminded how long you have been playing helps build mindful gaming habits.
Gaming history
View your deposit, withdrawal, and betting history at any time. Understanding your own patterns is an important part of responsible gaming.
24/7 support
mv999's live chat support is always by your side for any issue. Help is available in both Bengali and English — day or night, whenever you need it.
Signs of problem gambling
Think about the following signs as they apply to yourself or someone close to you. If these signs are present, seeking help is important.
- Continuing to play repeatedly in order to recover lost money.
- Being unable to stop playing or unable to keep a decision to stop.
- Spending more time gaming by cutting back on time with family, friends, or work.
- Borrowing money or dipping into savings to fund gaming.
- Lying to family or close ones about gaming.
- Feeling restless, anxious, or depressed when unable to play.
- Using gambling as a way to escape financial problems or mental stress.
Assess yourself
Think through the questions below. If you answer "yes" to most of them, talk to our support team.
How to use the tools
Setting a deposit limit
Log in to mv999, go to account settings, and click on the "Responsible Gaming" section. From there, choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing it requires a set waiting period.
Activating a time-out
Use the time-out feature if you want to take a short break. You can choose any duration from 1 day to 6 weeks. During this time you will not be able to log in to your account and no deposits will be accepted.
The self-exclusion process
Choose self-exclusion for longer-term protection. Contact our support team directly — via live chat or by email at [email protected]. Our team will help you complete the process quickly. Once self-exclusion is active, the account cannot be reactivated before the set period ends.
Closing your account
If you feel you need to stop gaming entirely, let our support team know. We will help you permanently close your account with no questions or obstacles. This is completely free and takes effect immediately.
Protecting minors
Opening an account or playing any game at mv999 is strictly prohibited for anyone under 21. We verify age during the account verification process. Even so, if there are young children or teenagers in your home, please take the steps below:
- Use a password or PIN on your device.
- Always log out after a gaming session.
- Do not share your login details.
- Install parental control software on your device.
- Avoid gaming in front of your children.
Contact us if you need help
mv999's support team is available 7 days a week, 24 hours a day. There is no need to hesitate about discussing a gaming problem.
Core principles of responsible gaming
Keeping these principles in mind while playing at mv999 will ensure gaming always stays enjoyable:
- Gaming is for entertainment — not as a source of income.
- Only spend money that you can afford to lose without it causing problems in your life.
- Do not play more in an attempt to recover lost money.
- Do not put gaming before your family, work, or other responsibilities.
- Do not play while drinking or under mental stress.
- Take regular breaks and keep track of time.
- If you notice any problem, get support immediately.
mv999 believes that following these principles keeps gaming a positive experience at all times. Our platform ensures SSL encryption and fair play, and we are committed to the protection of every player.
Stay safe, play with enjoyment
Use the responsible gaming tools at mv999 and enjoy your favourite games.